Business customer support integrations

POST /api/business/setup
Content-Type: application/json
Cookie: next-auth session

{
  "businessName": "Acme Support",
  "domain": "https://app.acme.com"
}

<script
  src="https://oc.odixtec.net/widget.js"
  data-api-key="oc_live_your_full_key"
></script>

// Your backend: call this after signup or when a logged-in customer clicks Support.
const response = await fetch("https://oc.odixtec.net/api/public/support/handoffs", {
  method: "POST",
  headers: {
    "Content-Type": "application/json",
    "X-API-Key": process.env.OC_API_KEY
  },
  body: JSON.stringify({
    customer: {
      externalUserId: customer.id,
      name: customer.name,
      email: customer.email,
      phone: customer.phone,
      metadata: {
        plan: customer.plan,
        accountUrl: customer.accountUrl
      }
    }
  })
});

const data = await response.json();
if (!data.success) throw new Error(data.error || "OC handoff failed");

return Response.redirect(data.redirectTo, 303);

// Example Next.js API route used by the customer app dashboard.
export async function POST(req: Request) {
  const session = await requireYourCustomerSession(req);

  const oc = await fetch("https://oc.odixtec.net/api/public/support/handoffs", {
    method: "POST",
    headers: {
      "Content-Type": "application/json",
      "X-API-Key": process.env.OC_API_KEY!
    },
    body: JSON.stringify({
      customer: {
        externalUserId: session.user.id,
        name: session.user.name,
        email: session.user.email
      }
    })
  });

  const data = await oc.json();
  return Response.json({ supportUrl: data.redirectTo });
}

const response = await fetch("https://oc.odixtec.net/api/public/support/conversations", {
  method: "POST",
  headers: {
    "Content-Type": "application/json",
    "X-API-Key": process.env.OC_API_KEY
  },
  body: JSON.stringify({
    customer: {
      externalUserId: "cus_123",
      name: "Jane Customer",
      email: "jane@example.com"
    },
    message: {
      type: "text",
      text: "I need help with my order."
    }
  })
});

const { conversation } = await response.json();

const response = await fetch("https://oc.odixtec.net/api/public/support/calls", {
  method: "POST",
  headers: {
    "Content-Type": "application/json",
    "X-API-Key": process.env.OC_API_KEY
  },
  body: JSON.stringify({
    conversationId: "conversation_id_from_previous_step",
    type: "video"
  })
});

const { token, roomName, serverUrl, agent } = await response.json();